Shipping Policies CARB / Smog Legality
Returning an Item
Legality of Aftermarket Car Parts
Ordering online just got better! We ship all in-stock
orders the same business day
if ordered by 7:00pm Eastern (so long as the item is in stock). Occasionally products become sold out and are placed on back order. In such a case, if it is going to take more than 4 business days to send out your order, we will contact you and let you know, giving you an ETA and the option to cancel the order.How long will it take to get my order?
Once your item is shipped, transit time for USA orders typically ranges from 2-6 business days
depending on your distance from our warehouse (San Diego, California). International shipping (outside of the USA) takes much longer (up to 2-3 weeks in some cases). If you are in need of an item quicker than ground allows for, we offer 3-day 2-day and Overnight delivery for an additional charge. Please keep in mind that shipping companies do not count Saturday, Sunday, or Holidays when calculating the number of days in transit.
If you have already placed an order, you can track it via the link in your order confirmation email at any time.How much is shipping?
Ground shipping is FREE for all Contiguous USA orders over $100.00. USA Orders under $100.00 shipping by ground will incur a flat $6.99 shipping fee. International shipping is not free in any case. International orders (Besides Canada or UK) will not show any shipping charges at the time of the order. We will contact you once we receive your order with the shipping charges and options, giving you the chance to either approve or cancel the order.SALES TAX:
If you are ordering outside of the state of California, you won't be charged tax by us.
California residents will be charged 8.00% sales tax.DAMAGES:
While rare, damages do happen occasionally. If you receive a damaged package, contact us within 72 hours and we will handle the rest. A replacement typically leaves our warehouse within 24 hours. We ask that you save the packaging in case the shipping company wants to inspect it. DAMAGE CLAIMS MUST BE FILED WITHIN 72 HOURS OF DELIVERY!
After 72 hours the shipping company won't allow us to file an insurance claim and we won't be able to claim your item. Please call us right away if you receive something damaged.RETURNS:
We hope you will be satisfied with your purchase and won't need to return it. We accept returns within 30 days of the
purchase date, assuming the item is unopened and in original packaging
, for a refund of the sales price less a
17.5% restocking fee. Shipping charges are not refundable in any case. Restocking fees help us to recover costs associated with returns, such as reboxing/repackaging, free or reduced shipping you may have received, labor, inspection, processing fees we paid for processing your bank card, etc. All returns will be denied if a
return authorization number is not obtained BEFORE
shipping the product back to us, or if the item has been used.
The restocking fee applies to all returns,
including, but not limited to returns for reasons including: "Customer ordered wrong part", "Customer wrecked or sold vehicle", "Customer changed mind", etc. There are no exceptions to our 30 day return window. If you have any concerns about product application or are not sure about something, we strongly suggest contacting us BEFORE placing your order to avoid any problems or frustration on your part. Please do not assume a part for a different vehicle make, engine size, or year will also fit your vehicle. Most of the time it will not fit.Are your parts street legal?
Laws vary from city to city and state to state. New Level makes no representation that products on this site are appropriate for use in all locations from which this site may be viewed. Any purchase made from this website is done at the purchasers own initiative. It is your responsibility to know the laws that apply to your area and situation.
It is important that you check with local law enforcement if you are unsure about the legality of any specific part BEFORE purchasing. It is important that you always follow the law and all regulations of your city and state, as well as DOT, etc.If you are in California, or another state that follows CARB rules and standards, CARB rules apply to you.
BEFORE purchasing, you'll want to make sure any performance part you purchase is CARB approved if you plan to use it on any public street and your vehicle is not an off-road "Race only" vehicle. Parts and accessories which are not “CARB exempt” may violate emission control system anti-tampering laws, and may not be legal for highway use in your state and could result in failing an inspection or a citation. If you are unsure if a product offered on our website is CARB approved, please reach out to us or the product manufacturer BEFORE purchasing.
If you have any questions, give us a call at 866-639-5385 or email us at: